Effective Communication Skills: It’s Not What You Say, But How You Say It!

Miscommunication is the #1 cause of workplace conflict, production errors, low morale, customer and employee complaints and poor teamwork. To be effective at work you need to speak up, be heard and have your messages acted upon. When you do, your create that quality called trust, that is the engine of high performance.

Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them, and setting the standards in highly adhered to onboarding and training standards.

All we have in common with anyone and everyone else, is this skill called communication. It matters that we say it right and that the listener hears it right. With multi-generational and multi-cultural workforces these days, it is important you get it correct the first time. Communication is not a 50/50 proposition of you asking and accepting any response, it is 100% of you being accountable for getting the information across, having it understood and then getting an agreement back of what is being communicated – verbally, be it face to face, on the phone, electronically or in writing. Effective communication is more than one person talking. Respectful conversation includes how you sound to others, the words you use, the accuracy of what you say, the intent to be positive and the attention you give the other person. We need to say it with persuasion.

In this session you will develop a strategy of communication success that includes identifying someone’s preferred communication style so you can meet them where they are communicating from, see all the tools you have available to communicate more effectively, adapt sound negotiating tactics that generate results learn what the signs of strength and weakness are.

Presented by:

Bruce Lee

Bruce Lee brings a solid business background from a good cross section of industries – banking, marketing (Canadian integrated oil and gas company), executive recruiting (UK) and a 24/7 retail business. He has been providing education keynotes, workshops and webinars all across North America for the past 26 years.

Bruce helps individuals and organizations get the results they need to grow their careers and enhance their business success. By sharing practical, real life examples and including complimentary resources, Bruce supports the applied learning of this content so participants can put their learning into action.