What does it take to become a great leader? Listen to One

Ever work for a leader that had your back, that walked the talk, that inspired and engaged employees at every level. This is a chance to listen to award winning leader John Caparella currently president of the Venetian and Palazzo Hotels and Sands Convention Center, in Las Vegas, talking with Chuck Wolfe, a pioneer in emotional intelligence, talking about being or becoming a great leader. Chuck Wolfe teaches strategies for managing emotions and emotional relationships with others. Work related interviews with CEOs, other senior leaders, and consultants talking about topics such as putting employees first and customers second, helping small business owners with enterprise risk management, and helping leaders change culture, build teams, and develop other leaders.

In this audio presentation Chuck interviewed John Caparella, President of the award winning Venetian and Palazzo Resorts and the Sands Expo and Convention center in Las Vegas. John is also an award winner, and one of the most respected and experienced executives in the hotel industry. Chuck agrees that John is one of the best leaders he has ever worked with. John is an emotionally intelligent, inspiring leader.

All organizations often have similar challenges, such as changing a culture, engaging employees, managing talent, developing new leaders, creating new growth, and managing expenses, while at the same time exceeding customer expectations.

Chuck has prepared a series of questions that address these types of challenges and shared them with John Caparella. His experience, knowledge and intuition have led people to view him as a very practical, emotionally intelligent leader. I am sure you will find John's answers to be brilliant and engaging, and the information discussed very meaningful and valuable.

Comments from past listeners of this presentation:

“Chuck has such an easygoing and pleasant interview style that you felt you were listening to a trusted conversation between two friends. I was furiously scribbling notes while I was listening and they were gold! I have rarely heard an interview that gave such practical and hands on leadership lessons.” - Leadership Lessons Lea Brovedani

“John’s distinguishing quality is his great ability to emotionally connect with others.” - George Dumigan

“It is interesting how different organizations across the globe from varied sectors face similar problems. John mentioned a point regarding a company having too many rules indicating they are not on track, I could not agree more. This is an excellent point and valid indicator of an organization which has lost direction.There was one incident John mentioned when an older employee introduced herself saying "You are not my 1st manager and you will not be my last." We often face uncomfortable situations but how we react to them differs between regular and good leaders. How John casually took that in his stride focusing on the bigger picture at hand portrays his ability to accept the situation at hand with patience. Overall the interview was a good reflection of knowledge John has acquired over the years.” - AMIT KHOSA

Presenters:

JOHN CAPARELLA
President and Chief Operating Officer
The Venetian Las Vegas, The Palazzo Las Vegas and Sands Expo and Convention Center

John “Cap” Caparella, a respected hotel management veteran, assumed the position of president and chief operating officer of The Venetian Las Vegas, The Palazzo Las Vegas and Sands Expo and Convention Center in May 2011.His responsibilities include overseeing daily operations of the six cornerstones of the resort’s success—hotel, food and beverage, entertainment, casino, retail operations and the state-of-the art convention facilities. The Venetian and The Palazzo have garnered international clout as leading destination resorts, receiving multiple awards and accolades, including a AAA Five-Diamond rating and the honor of being the largest resort in the world to be recognized with a Four-Star rating from Forbes Travel Guide.

One of the hotel industry’s most respected and experienced executives, Mr. Caparella brings with him 32 years of success in all areas of hotel management. Most recently, John was a principal at Redmont Hospitality, where he serviced leading hotel clients with a variety of needs including asset and hotel management services, real estate development and design, investment fund management and strategic advice. Prior to that, he served as executive vice president and chief operating officer for Gaylord Hotels, where he was responsible for operations and the sales and marketing efforts of four of the largest, most operationally complex hotels in the country.

Mr. Caparella’s career also includes time as a senior executive with Planet Hollywood International and a 17-year stint at ITT Sheraton where he served in a variety of roles at different locations along the East Coast. A two-time ITT Ring of Quality recipient, Mr. Caparella was recognized with 2005’s Hotel & Lodging Association’s Large Hotel GM of the Year and has received multiple Sheraton Hotel of the Year awards, multiple Gold Key and Gold Platter Elite awards and many others.

Mr. Caparella received an honors degree in Hotel Management from the State University of New York at Delhi and an MBA from Crummer Graduate School of Business at Rollins College, and an Honorary Degree of Doctor of Humane Letters from SUNY. He has served on the board of the Florida Hotel & Lodging Association, the AH&LA Government Affairs Committee and Overseers for Crummer Graduate School of Business at Rollins College, among others.

Charles Wolfe
Charles J. Wolfe Associates, LLC

Charles (Chuck) Wolfe is a leadership consultant who is an expert in emotional intelligence. Other specialties include executive coaching, organization and individual behavior, change management, leadership and team development, and performance management. His professional career includes working as a counselor and therapist, research associate for organizational behavior in Harvard Business School’s Executive Program for Management Development, Director of Organizational Behavior and Leadership for Exxon, Director of Leadership Development for Hartford Insurance, and since 1994 he has led his own consulting business, Charles J. Wolfe Associates, LLC. His clients include healthcare organizations, financial services, manufacturing, hospitality and gaming industry, military, government, schools and universities. His practice is global and he has had courses that he has created translated into multiple languages including Spanish, French, German and Mandarin and taught all over the world.

His work in emotional intelligence at Kaiser Permanente, Philips, Marriott, and AIG is viewed as world class. He is featured in a CRM Learning video on Emotional Intelligence along with Dan Goleman and Peter Salovey, President of Yale University. He is the creator of his own radio talk show on public radio called The Emotion Roadmap: Take the Wheel and Control How You Feel. The show combines helping listeners deal with emotionally challenging situations with interviews of people from all over the world who have something important to say and share that relates to our understanding of emotional intelligence.

Why CTR Audio Presentations Are Right For You:

• Fast, convenient learning without any out-of-office time
• The audio file can be shared with your entire company
• No travel-related expenses or complications.
• Start Listening Right Away! No CD to wait for in the mail.
• The audio presentation can go straight into your LMS. The perfect way to train as many employees as you like. Since you are allowed unlimited usage of the download, you can provide to your whole department!
• If you are dissatisfied, you are entitled to a complete refund. No Risk.